Capital Play Trampoline Nets Trampoline Pads Trampoline Spares Direct Capital Play USA
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 Just in time for Christmas! Order by 2pm on Tuesday 19th for Christmas delivery  *UK Mainland  

Delivery and Returns

UK Mainland Standard Delivery (2-3 Working Days):


Trampoline orders               FREE

All other orders                    £5.95


We provide a 'no signature required' service on all our deliveries, you can ask to have your order left in a safe place. There is only one delivery charge per order, irrespective of the number of items ordered.

Need it faster?

Next Working Day (UK Mainland)
(Orders must be placed before 2pm):

Light Items (E.g. Mats, nets)            £8.95
Medium Items (E.g. Pads)                £12.95
Heavy Items (E.g. Trampolines)      £19.95


Next day delivery is currently only available to UK Mainland areas.

Saturday Delivery (UK Mainland)


Light Items           £19.95

Medium Items      £29.95
Heavy Items         £49.95


Saturday delivery is currently only available to UK Mainland areas.

All other areas

Scottish Highlands, Isle of Mann and Channel Islands.

Note: VAT is deducted automatically for Channel Island customers, but you must select Jersey or Guernsey as your country.

Standard Delivery 5 - 7 Days

Due to courier restrictions we are only able to send certain sized items to certain postcodes, these are detailed below. A "Light Item" includes products such as a small quantity of springs, a net, a cover or a jump mat. A "Medium Item" includes products such as a trampoline enclosure or trampoline pads. A "Heavy Item" includes products such as a trampoline.

:

Light Items   £19.95

(For these postcodes: AB31-38, AB40-56, BT, GY, HS, IM, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, JE, KA27-28, KW1-17, PA20-38, PA41-49, PA60-78, PH4-44, PH49-50)

Medium Items   £29.95

(For these postcodes: IV,KW,PH,PA)

Heavy Items   £79.95
(For these postcodes: IV,KW,PH,PA)

Outside UK Mainland

USA

Please visit our American website >

Other Countries

We are unable to ship outside the UK or to Northern Ireland. We are, however, happy to liaise with your UK freight forwarders for onward shipment outside the UK, please submit your order in the normal manner selecting the "collect in store" option. Submit your freight forwarders details in the "delivery address" field. We'll contact your freight forwarder to arrange delivery. If you have any queries please call or email us sales@capitalplay.co.uk.

Please note: Capital Play cannot be held responsible for any local taxes or duties that may or may not occur when the goods arrive in the destination country. These costs (if any) are the responsibility of the customer.

Delivery FAQ's

Can I specify a date for delivery?

If there is a specific date on which you would like your order delivered, please state this when placing your order. We will do our utmost to deliver on the date specified and if we cannot accommodate the date requested we will telephone or email you.

Do I need to be in to receive my order?

You can request to have your order left without signature, or to have the order left with a neighbour. Please specify clearly when placing your order where you would like your order left or call us on 01276 855600 having placed your order.

Please Note: All goods are left at your risk - we cannot take responsibility for goods that are subsequently stolen or damaged. Our overnight carriers (UK Mail and Nightfreight) will always be as accommodating as possible, but as with all carriers, they are only obligated to leave goods at the front of a house i.e. in a porch, on the driveway or in a garage.

In practice, they will normally leave goods through a side gate or down the side of a house, but depending on the size of the goods and ease of access, this may not always be possible. Please be as specific as possible as to where you would like the goods left i.e. specify a house name or number if you would like your order left with neighbours.

Can I collect my order?

Yes you can. Most of the items we sell are held in stock and available for collection from our Surrey Display site, which is in Chobham, near Woking, Surrey. Please choose "Collect In Store" at the Checkout and state when you would like to collect, and we will call to confirm we have received your collection note. Should you have any questions on collection or how to find us please call us on 01276 855600

Returns, Cancellations and Delivery Policy

We take great care to ensure that all items that we sell are of high quality and want you to be fully satisfied with your shopping experience however occasionally you may wish to return an item to us. Please take a note of our returns policy below and then print and complete the returns form and include this along with your returned item

Items should be returned to us unused, 100% clean and in a fully re-saleable condition within one month of their purchase.

Refunds and exchanges cannot be processed where goods are returned in an un-saleable condition.

Photographic evidence of items returned in an un-saleable condition will be provided to buyers where necessary.

Please return items back to us in their original packaging wherever possible.

Include a completed returns form with you return (below).

You are responsible for your own return costs unless the item is faulty.

We recommend that a tracked service is used for sending returns.

All items are thorougly inspected on return and refunds and exchanges are processed as per your instructions following inspection.

Refunds where requested are for the original purchase cost of the product. Shipping costs are not refunded unless the item is faulty.
Many customers return their items back to us via Royal Mail. We also recommend the service from Pacels2Go where you can book collections for your return at competitive prices from a range of different couriers. The weights and dimension of your return are printed on the outside of many of the boxes that we originally sent to you.

Please note that your right to cancel does NOT apply to special order, custom made or bespoke products such as wooden climbing frames and in-ground trampolines.

Need to return something?

Log in to your account and download the returns form.

 

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